Acceptable Use Policy (AUP)


General Acceptable Use Policy

PROHIBITED CONTENT AND ACTIVITIES

The following statements pertain to all products and services offered by AltusHost B.V.

Please read our policies carefully

ALTUSHOST B.V., the privately held corporation, incorporated on address Beechavenue 129, 1119 RB Schiphol-Rijk, The Netherlands, registered under Amsterdam Chamber of Commerce number 57600511, EU VAT Number NL852652896B01 (hereinafter referred to as “AltusHost”) provides web hosting services to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using AltusHost services.

  • USE OF SERVICES

    ○ Customers shall, and shall ensure that its End Users, only use the Services for lawful purposes and shall refrain from any use that breaches the Agreement or any applicable law.

    ○ Without prejudice to the law that applies to the Agreement, the Customer acknowledges and agrees that the Customer’s use, and its End
    User’s use, of the Services is to be compliant with (mandatory) law of the Netherlands, as well as with other laws applicable to Customers or its use of the Service.

    ○ Customer shall refrain from any use of the Services which may have an adverse effect on AltusHost’s good name or standing, or may cause
    damage to AltusHost’s business operations, or may subject AltusHost to litigation.

    Specific activities that are prohibited include, but are not limited to:
    (i) terrorism;
    (ii) threatening harm to persons or property or otherwise harassing behaviour;
    (iii) compromising the security (or tampering with) system resources or accounts of other Customers or of any other Internet sites or intranet sites without the proper authorisation;
    (iv) violating local export control laws for Software or technical information;
    (v) the use or transmission or distribution of any data or material protected by Intellectual Property Rights without proper authorisation;
    (vi) the manufacture or use or distribution of counterfeit, pirated or illegal software or other product;
    (vii) providing or offering compensation to End Users based on download volume, unless Customer knows – or has no reason to doubt – that such End Users are using Customer’s services only for lawful purposes and for the distribution or dissemination of their own data or material, or of data or materials for which they have the proper authorisation to distribute or disseminate the same;
    (viii) fraudulently representing products or services;
    (ix) Spamming, phishing, DoS attacks, DDoS attacks, DRDoS attacks without proper authorisation;
    (x) defamation, zoophilia, child pornography, and child erotica;
    (xi) intentionally accessing a computer system or Infrastructure structure component without authorization or exceeding authorized access levels thereof;
    (xii) activities that may result in the placement or inclusion on a Blacklist of Customer, Customer’s IP address(es) and/or IP address(es) assigned by AltusHost to Customer; and
    (xiii) facilitating, aiding, or encouraging any of the foregoing activities.

    ○ Customer acknowledges that any use by Customer and/or its End Users of the Services in breach of the Acceptable Use Policy could subject Customer and/or its End Users to criminal and/or civil liability.

  • ELECTRONIC MESSAGES / ANTI-SPAM

    Customer may not
    (i) send electronic messages that in any way is or may be in breach of applicable law;
    (ii) send or propagate Spam and shall not allow its End Users or third parties to send or propagate Spam via Customer’s IP addresses;
    (iii) send, propagate, or reply to Mail Bombs and shall not allow its End Users or third parties to send or propagate Mail Bombs via Customer’s IP addresses; or
    (iv) alter the headers of electronic messages to conceal Customer’s address or to prevent receivers from responding to messages.

    ○ Customer shall refrain from any activities that may result in the placement of Customer or Customer’s IP address(es) on a Blacklist. AltusHost reserves the right to charge Customer two hundred Euros (€ 200) per hour in consulting fees for any remedial actions that AltusHost elects to take in the event that, as a result of Customer’s activities, AltusHost’s servers or IP address(es) are placed in any third-party filtering software or Blacklist.

    ○ Bulk messages are only permitted if
    (i) the Customer has obtained the explicit consent from each of the recipients via double opt-in, and/or
    (ii) applicable law permits the sending of such messages without the recipients’ consent.
    Customer is obliged to offer in each electronic message, an easily accessible functioning unsubscribe mechanism, and Customer shall immediately cease sending electronic messages to a recipient after the recipient has unsubscribed.

  • Shared Hosting Addendum

    The following statements pertain exclusively to shared web hosting products and services offered by AltusHost.

    PROHIBITED CONTENT AND ACTIVITIES

    Adult Thumbnail Galleries/Banner Exchanges
    You agree not to run a banner exchange, free adult tgp (thumbnail gallery post), or free adult image galleries on your website.

    Abusive Scripts/Processes
    Any script/process/etc that adversely affects the ability of any other customer to satisfactorily use their provided services is forbidden. This includes, but is not limited to, CPU-intensive CGI/PHP scripts and websites for which the scale of traffic has exceeded the acceptable limits of a shared hosting environment.

    IRC Bots/Bouncers
    All IRC bots and “bouncers” (bnc, etc) are forbidden.

    BitTorrent software
    While we recognize the value in the BitTorrent protocol as a distribution method, it is far too easily (and often accidentally) abused/misused and therefore not allowed on AltusHost Shared Hosting services.

    Proxy Software
    All proxy software, anonymous or otherwise, is forbidden on AltusHost Shared Hosting services.

    Network Daemons
    Any process that opens a network socket to accept connections from external networks is forbidden. Processes are allowed to bind to the local host only, but are held to the limitations placed on all other processes. They must not use up more than their fair share of resources and they must not interfere with any other customers’ activities.


  • If you have any questions or suggestions about AltusHost’s AUP, please feel free to contact us by e-mail – [email protected]

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