AltusHost Technical Support Team is here for you 24/7 to ensure that all your services operate smoothly.
We are here to make sure that sleepless nights are the past for you.
Our System Engineers are available 24/7 via our support channels and ready to assist you.
All our services include free hardware diagnostic and replacement.
Our 24/7 NOC team is proactively monitoring our network for malicious activity and performance.
| Linux Server Management | STANDARD | PREMIUM |
|---|---|---|
| 24/7 Technical Support | ||
| Network & Hardware SLA | ||
| Hardware Troubleshooting | ||
| 24/7 Core Network Monitoring | ||
| Remote & Manual Reboots | ||
| Manual OS Reloads (5 per month) | ||
| Proactive Bootless OS Security Updates and Patches using KernelCare | ||
| Support of Software Included within CentOS & Ubuntu Repositories | ||
| Services & Hardware Monitored by our 24/7 NOC | ||
| Service Discovery Alerts | ||
| Automated Updates Enabled | ||
| Setup ConfigServerFirewall (CSF) | ||
| Hardening of LAMP Stack and Ongoing Security Audits | ||
| Proactive Malware Scanning using Maldet | ||
| Performance Optimization by Disabling Unnecessary Services/Users | ||
| RAID Monitoring when Applicable | ||
| Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request | ||
| Configuration Changes Upon Request (Apache, Nginx, PHP, etc.) | ||
| 1 hour per month of “anything but the code” reactive technical support. This does not include doing busy work for you. | ||
| FREE | €100 EUR |
| cPanel Server Management | STANDARD | PREMIUM |
|---|---|---|
| Free Initial data migration from any Plesk or DirectAdmin to any cPanel server | ||
| 24/7 Technical Support | ||
| Network & Hardware SLA | ||
| Hardware Troubleshooting | ||
| 24/7 Core Network Monitoring | ||
| Remote & Manual Reboots | ||
| Manual OS Reloads (5 per month) | ||
| Priority Support Ticket Escalation | ||
| Proactive Bootless OS Security Updates and Patches using KernelCare | ||
| Support of Software Included within CentOS & Ubuntu Repositories | ||
| Services & Hardware Monitored by our 24/7 NOC | ||
| Service Discovery Alerts | ||
| Initial WHM/cPanel Setup using customer provided information (does not include creating individual accounts or installing 3rd party applications) | ||
| Setup ConfigServerFirewall (CSF) | ||
| Brute Force Detection (cpHulk) | ||
| RKhunter and CHkrootkit installed and setup with customer email alerts | ||
| Hardening of LAMP Stack and Ongoing Security Audits | ||
| Proactive Malware Scanning using Maldet | ||
| Softaculous included. Nearly 400 applications available with one-click installs | ||
| Mod_security setup, with basic, best practice rules | ||
| Performance Optimization by Disabling Unnecessary Services/Users | ||
| Installation of any free and available ConfigServer script | ||
| RAID Monitoring when Applicable | ||
| Recovery assistance from your cPanel backups (not managed) or our Backup services (if applicable) | ||
| Install Atop/MyTop/MultiTail/ConfigServer File Manager and Mail Queue Manager upon request | ||
| Configuration Changes Upon Request (Apache, Nginx, LiteSpeed, PHP, etc.) | ||
| Nginx Support | ||
| LiteSpeed Support | ||
| JetBackup (with 100GB free storage, 7 days retention time) | ||
| 1 hour per month of “anything but the code” reactive technical support. This does not include doing busy work for you. | ||
| cPanel to cPanel Migration Services (excess of 50 accounts may cost extra) | ||
| FREE | €100 EUR |
NOTE: The Technical Support team at AltusHost will make the best effort on all requests, but reserves the right to exclude the following items from our Managed Services support. Due to customization of certain applications and custom code may not be supported.
Let us address any further questions or concerns that you may have before the final decision about our services.
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