The controller is:
1043 GR Amsterdam
Tel.: +31 20 808 44 44
Fax: +31 20 808 44 45
E-Mail: [email protected]
Company registered in Amsterdam Chamber of Commerce under
Registration number: 57600511
VAT ID: NL852652896B01
Privacy Protection Team, [email protected]
We save and use your personal data only to process your orders and to get in touch with you. If you subscribed to our newsletter, we also use your e-mail address to send it out. If you registered in our proactive monitoring tool, we inform you about disruptions notifications from our data centers.
Every time you visit our website your IP address is saved in anonymized form among other. If you register with us, your contact information will be stored. If you order products from us, your address and payment information will also be stored.
In particular, we save the following data from you.
In the scope of your registration with us, we have to collect and process certain personal data from you as your registration data. For example, we need your name, address information, telephone number, payment information and your e-mail address to process your order. When paying by credit card we do not collect and store any payment information such as credit card numbers or verification codes. You disclose these only directly to the respective payment service provider. We delete these data as soon as you delete your user account with us or once the statutory retention period of 7 years expires. You can delete your user account with us by sending an e-mail to [email protected] with your deletion request. The legal basis for this processing is Art. 6 (1) lit. b GDPR.
If you pay via credit card we may ask you for:
– Copy front credit card. Last 4 digits, exp date, and name should be visible, all other data should be hidden.
– Copy passport/identity card
*This personal data is exclusively asked at the moment you want to pay the purchased services with the credit card. These documents are requested to fight credit card fraud.
A copy of your ID may also be requested if you purchase a colocation service from AltusHost B.V. and you wish to apply for a personal access card for this.
If you subscribed to our newsletter or registered in our proactive monitoring tool, we also store your e-mail address. We delete these data one you delete your user account or if you no longer buy products and services from us or unsubscribe from our newsletter. The legal basis for this processing is Art. 6 (1) lit. a or Art. 6 (1) lit. b GDPR.
Whenever you visit our websites, we automatically store certain data. This includes the IP address, type and version of the browser used, time, date, website from which the users come to our site. The IP address is saved for 7 days and then anonymized. The person can no longer be identified. The legal basis for this processing is Art. 6 (1) lit. f GDPR.
Along with the controller, external service providers that assist us in providing our services may have access to your data. In some cases, other third parties such as authorities, external consultants or certain business partners may receive your data.
If we register a domain for you, we provide the required data to the corresponding registration service provider.
When paying by credit card, the payment is processed by an external service provider. For credit card payments, your information is collected directly by Stripe Inc.
When paying by PayPal, the payment is processed by an external service provider. For PayPal payments, your information is collected directly by PayPal Inc.
When paying by Bitcoin, the payment is processed by an external service provider. For Bitcoin payments, your information is collected directly by BitPay Inc.
When paying by Skrill, the payment is processed by an external service provider. For Skrill payments, your information is collected directly by Skrill Ltd.
When paying by those payment methods, the payment is processed by an external service provider – Mollie B.V.
When paying by WebMoney, the payment is processed by an external service provider. For WebMoney payments, your information is collected directly by Paymaster24 LTD
In case of the collection, the necessary data are passed on to an external service provider.
Data is transferred to third countries in adherence to the statutory admissibility requirements. If the transfer of data to a third country does serve the purpose of performing our contract with you, we have no consent from you, the transfer is not necessary to assert, exercise or defend legal claims, and there is no other exception, we will only transfer your data to a third country if there is an adequacy decision in accordance with Art. 45 GDPR or appropriate safeguards in accordance with Art. 46 GDPR. One such adequacy decision is the “Privacy Shield” for the USA. For transfers to a company certified under the Privacy Shield, the data privacy level is considered essentially as adequate within the meaning of Art. 45 GDPR. However, we usually do not rely on the Privacy Shield, but agree on the EU standard data privacy clauses issued by the European Commission with the receiving party to establish appropriate safeguards in accordance with Art. 46 GDPR and an adequate level of protection.
Dutch authorities and courts
The data are processed exclusively in our data centers in Netherlands, Sweden, and Bulgaria.
We maintain the online presence on social networks and platforms in order to communicate with our customers, interested parties, and users and inform them about our services. We use Facebook, Twitter, LinkedIn, and Instagram, among others. When visiting each of these platforms, the terms and conditions and the data processing guidelines of the corresponding operator apply.
Unless stated otherwise in our data privacy notice, we process user data if users communicate with us on the social networks and platforms, e.g. publish posts on our pages or send us messages.
You have the right to information about your personal data we process. If requests for information are not made in writing, please bear in mind that we might ask you to provide proof that you are the person you say you are. Furthermore, you have a right to rectification or deletion or restriction of processing, if available to you by law. Furthermore, you have the right to object to the processing in the scope of the statutory provisions. The same applies to a right of data portability.
If you believe that AltusHost has used your personal data unlawfully or if you are not satisfied with AltusHost’s response to your request, you have the right to report this to the Dutch Data Protection Authority or to take it to court. More information about this can be found on https://autoriteitpersoonsgegevens.nl/en.
There is no statutory obligation to provide your data to AltusHost B.V.
However, you cannot use some of our services if you do not provide your data to us. The provision of your data is completely voluntary.