Service Policies

Please read very carefully before ordering and/or using any of AltusHost services.

Master Services Agreement

AltusHost provides Internet Presence services to a global market of customers. As such, we have certain legal and ethical responsibilities consisting with the use of our servers and equipment involved in providing these services. To ensure each of our customers receives the quality of service that is being paid for, we have to maintain several policies. All customers are obligated to read, agree to, and keep up-to-date on each of our policies. By obtaining and continuing to use our service, you are agreeing to all of the AltusHost policies.

Please be aware that these policies may change at anytime without advanced notice, though we will notify you of changes. If you have any questions, comments, or concerns with any of our policies, please contact us. We are happy to explain the reasons for any of our policies.

Please read our policies carefully

ALTUSHOST B.V., the privately held corporation, incorporated on address Beechavenue 129, 1119 RB Schiphol-Rijk The Netherlands, registered under Amsterdam Chamber of Commerce number 57600511, EU VAT Number NL852652896B01 (hereinafter referred to as “AltusHost”) provides web hosting services to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using AltusHost services.

  • AltusHost Service Agreement

    The AltusHost Service Agreement is a separate agreement between AltusHost and all customers. Please make sure you are in agreement with the following points and conditions, as well as our service agreement (in its entirety) before signing up for or using AltusHost’s services. Contact our sales department for any clarifications.

  • Services

    AltusHost will provide Customer with what they signed up for within their order according to the fees indicated to the Customer before AltusHost billed Customer. Customer also understands that unless AltusHost is running a promotion, AltusHost will not discount their price or provide anything more or less than what the customer signed up for without Customer upgrading their plan by a AltusHost customer service representative.

  • Contact & Billing Information

    You must provide us with, and keep current, accurate contact information for you. This includes but is not limited to E-mail addresses not based on the main domain of your account and telephone contacts. Maintaining accurate and updated information with us is required. It is your responsibility to ensure the email address on file is current or up to date at all times. We are not responsible for any claim, damages, fees, or otherwise as a result of accounts terminated or suspended due to inaccurate or unusable contact information. Providing false contact information of any kind may result in the termination of your account. You can update this information at any time in your client area or by opening support ticket.

  • Payment

    Customer agrees that as long as account is active, customer will maintain a good standing balance with AltusHost, and will pay before or on the due date of invoice. Any setup fees associated with the opening of the Customers account, or future upgrades are one time fees; services ordered during initial signup with setup fees will be charged up front, as well as the Customers hosting services.

    Invoice Generation & Notices
    • AltusHost will generate Invoice for services 10 days before due date
    • Payment reminder will be sent 3 days before due date
    • First Overdue Reminder will be sent to you 1 day after due date
    • Second Overdue Reminder will be sent to you 2 days after due date
  • Cancellation of Services

    To cancel account, the customer must login to their account, click on My Hosting Packages, click the service you wish to cancel, and click “Request Cancellation”. Cancellation by any other means will not be an acceptable form of a cancellation request.
    If you are cancelling under our Money Back Guarantee, please be sure to specify this in addition to your reason of cancellation.

    Cancellation methods
    • Login to AltusHost Client Portal > find services you want to cancel > click on “Request Cancellation”
    • OR

    • Open an Billing Ticket over AltusHost Client Portal and request cancellation. Keep on mind that this method may take up to 2 business days to be handled.
    • First Overdue Reminder will be sent to you 1 day after due date
    • Second Overdue Reminder will be sent to you 2 days after due date
    Important to know
    • Be careful what cancellation method do you select over Client Portal cancellation tool. If you select “Immediately” cancellation, your services will be automatically cancelled right after your request. If you select “Next Due date” your services will be cancelled on next due date.
    • If you are cancelling under our Money Back Guarantee and would like to get partial or Full Refund, you must open an Billing Ticket over AltusHost Client Portal.
    • Cancellation process might take up to 2 business days
    • Refund process (if requested) might take up to 10 business days, depending on payment method you’ve used.
  • Liability

    You agree that AltusHost will not be liable for any

    • 1Use of your web hosting account
    • 2Interruption of business
    • 3Access delays or access interruptions to our site or the web site(s) or you have hosted on our server
    • 4Loss or liability resulting from acts of God
    • 5Data non-delivery, mis-delivery, corruption, destruction or other modification
    • 6Events beyond our control
    • 7The processing of this application
    • 8Loss or liability resulting from the unauthorized use or misuse of your account identifier or password.

    AltusHost also will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.

  • Final Provision

    The Service Agreement and the Service Policies shall be governed exclusively by Dutch Law. Any disputes shall be submitted to the competent Dutch Court in Amsterdam. If the Customer who is not acting in the exercise of an occupation or a business is not in agreement with this choice of court, then the Customer shall be entitled, within a period of 30 days after AltusHost invokes the choice of court, to opt for settlement of the dispute by the competent court according to the law. If any provision of the Service Agreement and the Service Policies turns out to be void, it does not invalidate the entire agreement. In that case, the parties shall determine (a) new provision(s) which resemble(s) the intention of the original Service Agreement and Service Policies as closely as legally possible.