Refund Policy


AltusHost Refund Policy

All customers are obligated to read, agree to, and keep up-to-date on each of our policies. By obtaining and continuing to use our service, you are agreeing to all of the AltusHost policies.

Please be aware that these policies may change at anytime without advanced notice, though we will notify you of changes. If you have any questions, comments, or concerns with any of our policies, please contact us. We are happy to explain the reasons for any of our policies.

General Refund Policy

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. Refunds only apply to the money back guarantee.
There are no refunds on domain name registrations, dedicated servers, colocation services, service addons, software licenses, setup fees, administrative fees, account credit balance, support or install fees. Account renewals and recurring payments after the money back guarantee are non-refundable. We will not refund accounts that do not cancel before their next due date. Meaning, while canceling, your last payment made prior to canceling will not be refunded. Client may request a cancellation date that matches the service end date.

Shared Web Hosting – 45 Days Money Back Guarantee!

All new Web Hosting accounts are covered by 45 days Money Back Guarantee. If you become dissatisfied with our services at any point within the first 45 days of holding an active account, we will issue a full refund of your money unless otherwise specified at, or prior to, the time of purchase.
* Money Back Guarantee isn’t valid for clients who violates any of our Service Policies. We have all rights to decline a refund when you are in violation.

Virtual Private Servers (VPS) – 14 Days Money Back Guarantee!

All new Linux or Windows Virtual Private Servers (VPS) are covered by 14 days Money Back Guarantee. If you become dissatisfied with our services at any point within the first 14 days of holding an active account, we will issue a full refund of your money unless otherwise specified at, or prior to, the time of purchase.
* Money Back Guarantee isn’t valid for clients who violates any of our Service Policies. We have all rights to decline a refund when you are in violation.
* Only basic VPS fee is refundable. Add-ons like Additional IP’s, Licenses, etc. are not subject to refund.

Dedicated Servers & Colocation Services – No Money Back Guarantee!

Due nature of services, Dedicated Servers or Colocation services fees are not refundable, unless otherwise specified at, or prior to, the time of purchase.

Domain names registration & SSL Certificates – No Money Back Guarantee!

Due nature of services, Domain names registration or SSL Certificates services fees are not refundable, unless otherwise specified at, or prior to, the time of purchase.

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