AltusHost fully cooperates with law enforcement agencies (LEAs) in accordance with applicable legal frameworks. This page guides how to properly submit requests for user data, content removal, or other lawful investigative support.

Where to Send Requests

All official requests from LEAs must be submitted via email to:

Email: [email protected]

We recommend using an identifiable agency email address for authentication purposes. Requests from anonymous or no-reply addresses will not be processed.

Supported Request Types

We accept the following types of legal requests:
• Preservation requests (temporary retention of logs/data)
• Content removal orders (under legal authority)
• Requests for subscriber information or logs
• Subpoenas, warrants, and court orders issued by competent authorities

Jurisdictional Conditions

AltusHost is a company incorporated in the Netherlands and primarily operates under Dutch and EU legislation.
We can accept and process requests from:
• Law enforcement authorities in the Netherlands
• Authorities in countries where our servers or infrastructure are physically located
• Foreign authorities via official international cooperation channels (e.g. Mutual Legal Assistance Treaties – MLATs)

Minimum Request Requirements

To be considered valid, requests must meet the following conditions:
• Be written in English or Dutch
• Be submitted from an official agency email address
• Include a clear legal basis (e.g. article number, relevant law)

To be handled promptly from our side, requests should contain the following:
• A specific IP address belonging to AltusHost
• An exact timestamp (date, time, and time zone)
• The type of data or action requested
• The reason for the request and its relevance to an active investigation

Data Privacy & Compliance

AltusHost processes all LEA requests in accordance with the General Data Protection Regulation (GDPR) and local data protection laws. We only disclose data when legally compelled to do so and limit responses to what is strictly necessary for the request.

Invalid, vague, or overly broad requests will not be fulfilled.

Important Legal Notice

Impersonating a law enforcement officer or submitting a false or misleading request is a criminal offense. All such incidents will be reported to the relevant authorities, and legal action may be taken.